SHIPPING POLICY

Business days are “Monday-Friday” and does not include holidays and weekends. Orders placed on weekends are processed the following Monday. 

A confirmation email is sent once an order is placed. An order is not considered placed unless full payment is made. A notification email is sent once orders are ready to be dispatched. 

DOMESTIC SHIPPING

Collections from Post Office  will require an ID and TRN. 

INTERNATIONAL SHIPPING

Orders requires 2 business days for processing.

UNCONTROLLABLE  SHIPPING DELAYS

Due to limited transportation (cargo flights) availability as a result of worldwide Covid-19 impacts, international orders shipped by ‘STANDARD SHIPPING’ delivery time may be extended.

Standard Shipping (Post Office): 14-28 days. This option is free. 

Fast Track by DHL:  3-5 days

Fee varies based on weight/location. This information is provided at checkout.

Packages are shipped from The Jamaica Post and delivered by the recipient’s local carrier. Package should arrive within the stipulated timeframe and will require to be signed for upon receipt.  

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RETURNED / REFUSED PACKAGES

We are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has been shipped. 

If any package gets returned to us by the carrier, a reshipping fee will be required from the customer in order for us to reship the package. This applies for any of the following:

•Packages that the carrier was unable to deliver due to insufficient address 

•Customer missed delivery attempts 

•Customer failed to pick up package from the carriers access point or post office after delivery was missed.

DELAYED SHIPPING

There are many reasons that might cause a delayed delivery. We list here the most common ones.

•Package redirection- due to incomplete, incorrect or outdated address

•Failed delivery attempts -Usually, courier companies make 2 or 3 attempts to deliver the package, After these attempts, the package will most likely be stored in the courier’s warehouse for 5-7 days and the customer can pick it up directly from there.

•If the delivery address is not a Postal Office-  The Post Office ZIP Mail  companies do not normally  deliver to a P.A. box, so make sure you write the address of the closest possible post office. 

•Weather conditions- Sometimes, unforeseen situations, such as bad weather, can affect the time of delivery. Bad weather can block the roads or slow down the transit and cause a delayed delivery.

•Customs- Customs clearance work involves preparation and submission of documentations required to facilitate export or imports into one’s  country. The customs release of a shipment can take anywhere from 20 minutes to several days depending on circumstances.

•High volume of orders may also cause a delay. You should always bear in mind that during peak seasons, such as summer, Black Friday and Christmas, orders might require more than 2 business days to be processed. when this happens, customers are usually notified  and given a new estimated ship date.